Shipping Policies
One reason we are able to keep our prices low is that we have a very streamlined shipping process. Orders that do not fit into this process cause slow-downs. In order to avoid customer unhappiness, we have created these policies to ensure that everything runs smoothly.
How / From Where will my item be shipped? Our items ship from across the United States, from places such as California, Louisiana and New Jersey. Each location has its own method of shipment, such FedEx, UPS, USPS, or freight truck. Unfortunately due to the extra time, effort, and expense involved we cannot ship to APOs or FPOs.
Can I use my shipping account? Due to the amount of time involved in shipping packages on different accounts with different carriers, and that many packages are shipped for us by other companies, we can not deviate from each item's normal method of delivery. Also, we cannot ship with third party billing.
I didn’t receive all of my items? Because our products ship from different locations, your items may be arriving separately. Also, many items are pre-packaged in their specially designed boxes which do not accommodate other items, so those must be shipped separately.
When will my package arrive? We quote a typical delivery time of 10 - 14 BUSINESS days for most shipments. Business days do not include holidays nor weekends. Some products may arrive well before this time. However some larger, custom built and/or made to order items (such as any custom built massage table) can take considerably longer, sometimes up to 6 to 8 weeks. Further, ALL items can take considerably longer during holiday seasons as FedEx and UPS package volumes typically double during these times.
Tracking Numbers? Because some packages ship straight from the manufacturer (this is called Drop Shipping) we often receive tracking numbers for items after they have already been delivered to you our customer, and so we apologize for not being able to provide all tracking numbers before delivery. For items which ship from our warehouse, those tracking numbers will usually be included in the invoice/receipt sent from us to you by email automatically once your order has been fully processed.
Shipping Fees? Quoted shipping is for the contiguous 48 United States, including to consignment companies inside this region. Unfortunately due to the extra time, effort, and expense involved we cannot ship to APOs or FPOs. Shipping outside the 48 states will be extra (such as Canada, Mexico, Alaska, Hawaii, American Protectorates, and places which could be described as "International" or where products might have to travel over water.) Please call before purchasing for a price quote. Our software assumes that you are ordering from within the 48 United States. If you order from outside this region, you may receive an Order Confirmation with an incorrect shipping figure. This will be adjusted, and your card will be charged, appropriately; the new figure will always be higher and often the shipping fees can actually be double the original quote.
Can I pick up my item? If you live near our Broussard, Louisiana facility and the item you have ordered is at that site, it may be possible for you to pick up your item. Other items ship from distribution centers across the country. For insurance purposes, pickup is not allowed at the other locations.
Shipping Insurance? We often provide customers with optional but recommended shipping insurance. Customers who purchase shipping insurance and whose packages are lost or damaged by the shipping company will be shipped a new item and WE will file a claim with the shipping company. Due to the time consuming nature of this process, we can not provide this service to customers who do not purchase the insurance, and those customers will be responsible for filing claims and any associated paperwork.
Items damaged upon arrival or in shipping: Keeping in line with the policies and requirements of FedEx and other freight carriers, Inversion Tables .org’s (www.InversionTables.org) must be notified of any damage to your shipment within 20 days of the delivery date verified through tracking information, no exceptions are allowed. We believe 20 days provides ample time for product inspection. Please contact us to obtain the correct return address for you particular item as most "drop shipped" items need to be returned directly to the manufacturer. New items damaged during shipment and upon arrival will of course be replaced, or refunded upon return of the item. With regards to online auction purchases on sites such as ebay, we will (at our sole option) repair, replace, or refund any defective products, or those damaged during shipping, free of charge of course, unless this policy is superseded by the manufacturer’s policy or warranty. After the 20 days has elapsed, any requests for returns fall back on our standard returns policy found on our sales policies page, and we must be notified within 30 days of the original delivery date. Any approved returns may be subject to a 15% restocking fee. Shipping and freight charges, as well as shipping insurance, are Non-Refundable. AFTER 30 DAYS, ALL SALES ARE FINAL. Any issues after 30 days must be addressed to the manufacturer directly, as they fall under the manufacturer’s warranty.
Webstie Ordering Policy: By ordering from our website, you agree to be bound by these policies as well as our other terms and policies found on this site.
PLEASE BE SURE TO READY EACH OF OUR POLICIES PAGES AS EACH ONE CONTAINS INFORMATION NOT FOUND ON THE OTHER PAGES.
Please note that by purchasing from LLFitness inc, dba Inversiontables.org and/or its affiliates or subsidiaries, you agree to be bound by any and all of the above stated policies, including those listed on other pages!